Refund policy

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Return & Refund Policy – HOOR

At HOOR, your satisfaction is our priority. Every piece is crafted with care and inspected before shipment to ensure it meets our highest standards.

1. Return Eligibility We accept returns within 3 days of receiving your order, strictly under the following conditions:

• The item has a manufacturing defect or arrived damaged.
• Photo or video proof of the defect must be submitted on the day of delivery.

2. Non-Returnable Items The following items are not eligible for return:

• Items showing signs of wear, misuse, or alteration.
• Items returned after the 3-day window.
• Items without proof of defect submitted on delivery day.

3. How to Request a Return

• Contact us through our official channels within 3 days of receiving your order.
• Provide your order number along with clear photo or video documentation of the defect.
• Our team will review your request and respond within 1-2 business days.

4. Refunds Once your return is approved:

• Refunds will be processed to your original payment method.
• Please allow 5-10 business days for the refund to reflect in your account.

5. Exchanges We offer exchanges for defective items, subject to stock availability.

6. Contact Us For any return or refund inquiries, please reach out to us through our official contact channels and we will be happy to assist you.