Shipping policy

Shipping Policy – HOOR

At HOOR, we ensure that your precious pieces arrive safely and elegantly packaged, just as they deserve.

1. Shipping Destinations We ship worldwide. Prices and delivery times may vary depending on the country and region.

2. Delivery Timeframes

• 🕐 Orders are processed within 1-3 business days after payment confirmation.
• 📦 Local shipping: 3-5 business days
• ✈️ International shipping: 7-14 business days

3. Order Tracking Once your order has been shipped, you will receive a confirmation message with a tracking number to follow your shipment.

4. Packaging All jewelry is shipped in luxurious packaging specially designed to protect your piece and present it in the most beautiful way. 🎁

5. Customs & Duties International orders may be subject to customs fees imposed by the destination country. These charges are the responsibility of the customer.

6. Damaged or Lost Shipments If your order arrives damaged, please contact us immediately with supporting photos and we will resolve the issue as quickly as possible.